How it works

Reaching out is often the hardest part. Here's exactly what happens next, so there are fewer unknowns.

1
Your request
A few simple questions online. No detailed history, no diagnosis needed.
2
Choose a time and confirm
Pick an open time on your counsellor's page and pay securely to confirm. You'll get a booking reference straight away.
3
Matching
We suggest a counsellor who fits your concerns, language, schedule and preferences.
4
Your first session
Mostly getting to know each other. You choose what to share.
5
Ongoing sessions
Usually weekly or fortnightly. You and your counsellor review progress together.
6
Pausing or ending
You can pause or stop at any time, with no pressure. Just let us know.

What to expect, emotionally, in a first session

It's normal to feel nervous, or to not know where to begin. Your counsellor will guide you.
You might feel relief, tiredness, or a mix of things afterwards. All of these are okay.
You don't have to tell everything at once. Trust builds over time.
If the fit doesn't feel right, tell us. Changing counsellor is common and never awkward.

Choose a counsellor, pick a time that suits you, and confirm.